Where do you deliver too?
We ship worldwide.
How long before I receive my order if I live in Australia?
Once you’ve placed your order, we aim to have it dispatched from Geelong West, VIC (postcode 3218) within 24-48 hours dispatch. If your order is placed on a weekend or public holiday, it will be dispatched on the next business working day.
Please allow up to 5-7 business days for delivery. We use Australia Post for deliveries, so once we’ve dispatched your product it will arrive within their delivery timeframes. You can track your item here.
Please also note that if you select Express Shipping, the express timeframe is for Australia Post to get your parcel to you quicker, it does not include MISSTA'S handling time.
We use DHL Express to ship Internationally (except for New Zealand unless selected at checkout).
What if my package is lost in transit (Australia wide)?
Please contact us directly via Instagram or email email@example.com however we take no responsibility for your package once it leaves our warehouse. To help avoid a lost parcel, please ensure you insert a correct and valid shipping address. Please read Australia Post's rules around lost items here
Do you offer refund or exchange change of mind?
We do not offer a refund or exchange for change of mind.
What if my product is faulty?
Our products come with a 12-month warranty, if any fault arises within 12 months of your purchase we replace the item. Please contact us directly if you have any issues.
How am I eligible for the warranty?
To be eligible under the warranty, we must assess that there is a fault with your product. This warranty does not cover general wear and tear. Scratches and dints that do not affect the function of the bottle are not eligible under this warranty.
Your warranty is void and not deemed faulty from improper use. Improper use includes:
- Placing product in fridge
- Placing product in freezer
- Placing product in dishwasher
- Submerging product in liquid
- Placing product in microwave
- Dropping your product
- Not closing lid properly between usage
How do I claim the warranty?
Send an email to firstname.lastname@example.org explaining the fault with your product and proof of purchase. You must notify us of the fault within 12 months of your purchase.
You will be required to send the product back to us to be assessed. Once your product has been received by Missta we will assess the fault. You will be notified by email within 10 days of us receiving the product whether you’re eligible to claim the warranty. You may elect either a full refund or replacement of your faulty product. Refunds will be credited to your original payment method. If you pay via Afterpay, the actual amount you paid will be refunded. Please allow 5 business days for your refund to be processed.
For exchanges, you will be notified by email when a replacement product will be sent. Please allow 3 days for you exchange to be dispatched.
What about the Australian Consumer Law?
Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How can I contact Missta?
If you’ve got any questions, please get in touch!
A: PO Box 7458 Geelong West 3218
Shipping costs - International
Due to popular demand, we offer tracked shipping worldwide. We understand that international shipping is expensive; we ship using DHL Express Worldwide so your package can arrive to you quickly.
If you live in another part of the world and would like to receive goods from MISSTA, please email us at email@example.com or message us via our website or Instagram page with the country you would like them sent to, and we will send through a shipping quote!
* Many countries charge customs duties/taxes for international orders. Please review your countries customs policies as we are not responsible for the payment of those fees. All import duties and taxes are the responsibility of the customer.