Where do you deliver too?
We deliver across Australia. Unfortunately, we do not currently deliver internationally.

Do you charge a delivery fee?
Yes, it’s $10AUD per product.

How long before I receive my order?
Once you’ve placed your order, we aim to have it dispatched from Geelong (postcode 3220) within 24-48 hours. Please allow up to 5 business days for dispatch if your order is placed on a weekend or public holiday. 
We use Australia Post for deliveries, so once we’ve dispatched your product it will arrive within their delivery timeframes. You can view the delivery timeframe estimates on their website here.
If you are not home to sign for your package, your product will be redirected to the closest Australia Post Office.

What if I want the product sooner?
You can choose the express post option, which will be a cost of $15AUD per product. 

What if my package is lost in transit?
We take no responsibility for your package once it leaves our warehouse. Australia Post offers the option to purchase Insured Shipping. Insured shipping covers damage of product in transit and lost parcel. To help avoid a lost parcel, please ensure you insert a correct and valid shipping address.

Do you offer refund or exchange?
We don’t offer refund or exchange for change of mind. 

What if my product is faulty?
Our products come with a 12-month warranty if any fault arises within 12 months of your purchase. The refund only covers the cost of the product, we do not refund shipping costs. 

How am I eligible for the warranty?
To be eligible under the warranty, we must assess that there is a fault with your product. This warranty does not cover general wear and tear. Scratches and dints that do not affect the function of the bottle are not eligible under this warranty.
Your warranty is void and not deemed faulty from improper use. Improper use includes:

• Placing product in fridge
• Placing product in freezer
• Placing product in dishwasher
• Submerging product in liquid
• Placing product in microwave
• Dropping your product
• Not closing lid properly between usage

Please refer to our FAQs and HOW TO video’sfor proper usage instructions. 

How do I claim the warranty?
Send an email to hello@missta.com.au explaining the fault with your product and proof of purchase. You must notify us of the fault within 12 months of your purchase.
You will be required to send the product back to us to be assessed. Once your product has been received by Missta we will assess whether there is a fault with your product. You will be notified by email within X days of us receiving the product whether you’re eligible to claim the warranty.
You may elect either a full refund or replacement of your faulty product.
Refunds will be credited to your original payment method. If you pay via Afterpay, the actual amount you paid will be refunded. Please allow 5 business days for your refund to be processed.
For exchanges, you will be notified by email when a replacement product will be sent. Please allow 3 days for you exchange to be dispatched.  

What about the Australian Consumer Law?
Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

How can I contact Missta?
If you’ve got any questions, please get in touch!
E: hello@missta.com.au
A: Geelong, 3220