FAQ'S | All You Need to Know About MISSTA'S Thermos

Most Asked FAQs

Is Missta just a bottle warmer?

No, Missta is not a bottle warmer (it's better).

It doesn’t heat water. Instead, it keeps pre-prepared water at a safe, consistent feeding temperature for up to 12 hours. This means no waiting, no power, and no reheating - just ready-to-use water whenever your baby needs it.

This also means you don't have to charge your Missta bottle (or run the risk of it running out of battery), and you don't need cables or batteries to make it work.

Can’t my baby just get used to a cold or room temperature bottle?

Many babies are instinctively more comfortable with a warm feed, likely because breastmilk is naturally around 38 degrees Celsius and aligned with body temperature. Warmer bottles can feel gentler and easier to take, especially for those with reflux or sensitivities.

Having warm water ready can also make feeds quicker, smoother, and more settling, particularly during night feeds.

How does Missta make feeding easier?

Missta is designed to reduce the small stresses that add up.

No waiting, no second-guessing temperature, and no overcomplicating the process - just a simple, reliable way to prepare feeds when your baby is ready.

Why wouldn't I just use a kettle?

Kettles are great at boiling water, but they don’t solve the timing and temperature challenges of feeding.

With a kettle, you still need to:

Wait for it to boil
Let it cool
Try to get the temperature right

Missta removes that guesswork by keeping water at a consistent, ready-to-use temperature - saving time, especially during night feeds or when you're out.

Why not just use a standard insulated water bottle?

Standard insulated bottles can keep water warm, but they don’t maintain a consistent temperature for as long as Missta does, something we’ve tested extensively.

Missta is specifically designed for formula feeding, with features that go beyond a standard bottle, including a smart safety lid created with formula feeding families in mind for added peace of mind when preparing feeds.

It makes it easier to:

Feed confidently, knowing the temperature is suitable for your baby
Maintain a consistent temperature over time
Use reliably throughout the day and night

Can I use my Missta bottle overnight?

Yes, Missta is especially helpful for night feeds. Having water ready to go means less disruption, less time awake, more time in bed, and a smoother experience when you’re already tired.

Is formula feeding meant to feel this overwhelming?

It can feel that way - especially in the beginning.

There’s a lot of information, and not always a lot of clarity. Missta was created to remove some of that overwhelm and bring more ease and confidence into your feeding routine. We have a free downloadable ebook all about formula feeding, available on our website.

Can I put pre-made formula in my Missta bottle?

No. Missta is designed to be used with water, not pre-made formula or breastmilk.

When your baby is ready for a feed, simply pour the pre-prepared water from your Missta bottle into the baby bottle, add your formula, mix and feed. The whole process takes 30 seconds & is the closest experience to the speed of breastfeeding

What's the difference between Missta & a Formula Prep Machine?

MISSTA prepares a bottle in just 24 seconds and is fully portable, making it ideal for both home use and feeding on the go. Prep machines, on the other hand, take around 2–3 minutes per bottle, require electricity, and are designed to stay on your kitchen bench.

MISSTA has a 750ml capacity for multiple feeds and requires minimal cleaning, while prep machines typically prepare one bottle at a time and need ongoing maintenance such as filter changes and cleaning cycles.

MISSTA can double as a water bottle, giving it use beyond the feeding stage, whereas prep machines often become obsolete once they’re no longer needed.

MISSTA offers speed, portability, and simplicity, while prep machines are bulkier, slower, and tied to one location.

How to use your Missta Bottle

How do I fill my Missta bottle?

Simply fill your Missta bottle using this ratio: 2 cups of pre-sterilised, cooled water and 1 cup of boiling water. Pre-sterilised cooled water means water you have already boiled and allowed to cool.

Secure the lid, then gently tip your Missta upside down to allow the water to regulate to the correct temperature. Hold the bottle upside down for at least 15 seconds, then press the lid button to check the temperature.

A green light means it is safe for your baby to drink, red means it is too hot, and blue means it is too cold.

Once you have a green light, simply pour the water into your baby’s bottle, add your formula, mix, and serve.

Can I use Missta to store breast milk?

Missta isn’t designed for storing breast milk.

Breast milk should not be kept at a warm temperature for extended periods of time. It needs to be either chilled or served immediately after heating to ensure it remains safe for your baby.

Missta is specifically designed for formula feeding, where maintaining a consistent, warm temperature throughout the day or night is essential.

When we created Missta, our focus was to design something truly thoughtful for formula feeding families. For a long time, formula feeding families have been overlooked in the baby product space, and Missta was created to change that, offering a solution specifically designed with their needs in mind.

Can I put pre-made formula in my Missta bottle?

No. Missta is designed to be used with water, not pre-made formula or breastmilk.

Shipping

How long does it take to process an order?

1. Domestic Orders

All Missta our orders will be shipped within 2-3 business days from our Warehouse (Breakwater 3219).

Once it has been dispatched, please use Australia Post or Aramex's timeframe for delivery to your area. Please note that if you purchase Express Shipping, this does not guarantee same-day dispatch; it means that you’re buying the shipping service through Aus Post and therefore the Express Shipping time frame is from when our parcels are collected from our warehouse and in Australia Post’s hands.

FREE Local Pickup is available from our Warehouse in Breakwater.

Collection Days are: Mondays, Wednesdays and Fridays between 10am - 1pm.

Do you ship internationally?

Yes, we ship worldwide

Do you offer local pickup?

Yes, we offer free local pick up from our warehouse in Breakwater, Vic 3219 on Mondays, Wednesdays & Fridays between 10am - 1pm.

When will I receive my order?

Once you’ve placed your order, we aim to have it dispatched from our warehouse in Breakwater, VIC (postcode 3219) within 24-48 hours. If your order is placed on a weekend or public holiday, it will be dispatched on the next business working day.

Please allow up to 5-7 business days for delivery. We use Australia Post for deliveries, so once we’ve dispatched your product it will arrive within their delivery timeframes. You can track your item here.

Please also note that if you select Express Shipping, the express time frame is for Australia Post to get your parcel to you quicker, it does not include Missta's handling time.

What if my order is lost in postage?

Please contact us directly via email hello@missta.com.au

We will try to work with you as much as we can to resolve this issue. Please raise a case with Australia Post in the meantime.

Please note we take no responsibility for your package once it leaves our warehouse. To help avoid a lost parcel, please ensure you insert a correct and valid shipping address. Please read Australia Post's rules around lost items here

International Shipping

New Zealand is a standard $20 shipping rate. Parcels are posted via Australia Post International Express.

For all other countries, it depends on where you’re based. All orders are shipped with Australia Post International Express.

Many countries charge customs duties/taxes for international orders. Please review your countries customs policies as we are not responsible for the payment of those fees. All import duties and taxes are the responsibility of the customer.

Returns & Warranty

Do you offer refund or exchange for change of mind?

We do not offer a refund or exchange for change of mind.

What if my product is faulty?

Our products come with a 12-month warranty, if any fault arises within 12 months of your purchase we replace the item. Please contact us directly if you have any issues.

Am I eligible for the warranty?

To be eligible under the warranty, we must assess that there is a fault with your product. This warranty does not cover general wear and tear. Scratches and dints that do not affect the function of the bottle are not eligible under this warranty.

Your warranty is void and not deemed faulty from improper use. Improper use includes:

Placing product in fridge

Placing product in freezer

Placing product in dishwasher

Submerging product in liquid

Placing product in microwave

Dropping your product

Not closing lid properly between usage

Please refer to our FAQ and How To page for proper usage instructions

How do I claim the warranty?

Please send an email to hello@missta.com.au

Include a video or photo where relevant and your proof of purchase.

You must notify us of the fault within 12 months of your purchase.

You will be required to send the product back to us to be assessed. Once your product has been received by Missta we will assess the fault. You will be notified by email within 5 days of us receiving the product whether you’re eligible to claim the warranty. You may elect either a full refund or replacement of your faulty product.

Refunds will be credited to your original payment method. If you pay via Afterpay, the actual amount you paid will be refunded. Please allow 5 business days for your refund to be processed.

For exchanges, you will be notified by email when a replacement product will be sent. Please allow 3 days for you exchange to be dispatched.

What about the Australian Consumer Law?

Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product Usage

How do I get the most accurate temperature reading?

Ensure you hold the bottle upside down for at least 15 seconds and press the M button immediately. Repeat this step to ensure you get the same reading.

Can I use my Missta bottle to store breastmilk?

Missta is specifically designed for storing water used in formula preparation. It’s not intended for storing breastmilk, as our design, research and testing focus on supporting safe, on-the-go formula feeding.

Can I put boiling water into my Missta bottle?

You cannot FILL your Missta bottle with boiling water as it won't cool down. Missta is triple insulated, meaning that it’s designed to maintain a constistent temperature for 12 hours. If you fill the entire Missta bottle with boiling water, it will maintain that high temperature & will be a unsafe for your baby to drink.

To fill the Missta bottle for perfect (and safe) formula feeding temperature, we recommend 2 cups of pre-boiled COOLED water & 1 cup of boiling water.

How do I clean my Missta bottle?

Designed for simplicity, Missta is incredibly easy to clean, with no hidden parts where mould can build up.

Simply wash your bottle using warm, soapy water. We recommend the MISSTA Cleaning Solution, as it’s gentle, free from harsh chemicals, and fragrance-free.

The MISSTA Cleaning Brush is designed to reach the base of the bottle and is highly recommended. It’s available as part of The Essentials Bundle.

Avoid submerging the lid in water, as this can affect how it functions. Instead, clean only the base of the lid that comes into contact with water.

If you’d like to sterilise your bottle, simply fill it with boiling water and rinse it out.

Before first use, give your MISSTA bottle a thorough wash, and continue to clean it regularly (we recommend every couple of weeks).

Please note: MISSTA is not dishwasher, freezer, or fridge safe. Avoid dropping the bottle, as this may affect its heat retention ability.

How will I know when my lid runs out of battery?

The light on your lid simply will not flash to any colour.

How long does the safety lid battery life last?

Missta is 100% portable & requires no battery changes or plug-in charging. Our lids intend to last 5 years. Battery life is a case by case situation however ALWAYS email us so we can work something out for you.

Gifting Missta

Is gifting Missta appropriate when feeding is such a personal journey?

We understand that feeding is a deeply personal experience, and every family’s journey looks different.

Missta is designed to support, not assume. Our products are practical, thoughtfully designed, and can be used in a variety of feeding routines, making them a considerate and flexible gift.

Each bottle can also be repurposed as a drinking bottle with the included non-safety light lid.

If you’re unsure, an e-gift card is always a gentle way to let parents choose what feels right for them, in their own time.

Can I send a Missta product as a gift?

Yes, Missta products make a thoughtful and practical gift for new or expecting parents. Simply enter the recipient’s address at checkout and we’ll deliver it directly to them.

Do you offer gift cards?

Yes, we offer digital gift cards ranging from $50 - $200+ perfect if you’re unsure what to choose or want to let them decide what suits their routine best.

How do Missta e-gift cards work?

Our e-gift cards are delivered instantly via email and include instructions on how to redeem at checkout. You can forward it directly to the recipient or print it out to gift in person.

Can I schedule a gift card to be sent later?

At this stage, gift cards are sent immediately after purchase. If you’d prefer to gift it at a specific time, we recommend sending it to yourself first and forwarding it when you’re ready.

Do gift cards expire?

Missta gift cards are valid for 3 years from the date of purchase.