Shipping & Returns Policy

Domestic Shipping

All Missta our orders will be shipped within 1-2 business days from our Warehouse (Breakwater 3219). Once it has been dispatched, please use Australia Post's timeframe for delivery to your area. 

FREE Local Pickup is available from our Warehouse in Breakwater. Collection Days are:

Mondays: 10am - 2pm

Wednesdays: 9am - 11am

Fridays: 9am - 11am 
 
We have 2 shipping options available for within Australia: Australia Post Regular Post (signature required on delivery) $9.95 and Australia Post Express Shipping (signature on delivery) $15.
 
Please note that if you purchase Express Shipping, this does not guarantee same-day dispatch; it means that you’re buying the shipping service through Aus Post and therefore the Express Shipping timeframe is from when our parcels are collected from our warehouse and in Australia Post’s hands.
 
If you choose to have your package “left in a safe place”, MISSTA does not take responsibility for your package should it go missing or not be located.

Shipping

We ship worldwide. 

Once you’ve placed your order, we aim to have it dispatched from our warehouse in Breakwater, VIC (postcode 3219) within 24-48 hours. If your order is placed on a weekend or public holiday, it will be dispatched on the next business working day. 

Please allow up to 5-7 business days for delivery. We use Australia Post for deliveries, so once we’ve dispatched your product it will arrive within their delivery timeframes. You can track your item here.

Please also note that if you select Express Shipping, the express timeframe is for Australia Post to get your parcel to you quicker, it does not include MISSTA'S handling time. 

We use DHL Express to ship Internationally (except for New Zealand unless selected at checkout).

Please contact us directly via email hello@missta.com.au

We will try to work with you as much as we can to resolve this issue. Please raise a case with Australia Post in the meantime. 

Please note we take no responsibility for your package once it leaves our warehouse. To help avoid a lost parcel, please ensure you insert a correct and valid shipping address. Please read Australia Post's rules around lost items here

We do not offer a refund or exchange for change of mind.

Our products come with a 12-month warranty, if any fault arises within 12 months of your purchase we replace the item. Please contact us directly if you have any issues. 

To be eligible under the warranty, we must assess that there is a fault with your product. This warranty does not cover general wear and tear. Scratches and dints that do not affect the function of the bottle are not eligible under this warranty.

Your warranty is void and not deemed faulty from improper use. Improper use includes:

Placing product in fridge

Placing product in freezer

Placing product in dishwasher

Submerging product in liquid

Placing product in microwave

Dropping your product

Not closing lid properly between usage

Please refer to our FAQs and HOW TO video’s for proper usage instructions. 

Please send an email to hello@missta.com.au

Include a video or photo where relevant and your proof of purchase.

You must notify us of the fault within 12 months of your purchase.

You will be required to send the product back to us to be assessed. Once your product has been received by Missta we will assess the fault. You will be notified by email within 10 days of us receiving the product whether you’re eligible to claim the warranty. You may elect either a full refund or replacement of your faulty product.

Refunds will be credited to your original payment method. If you pay via Afterpay, the actual amount you paid will be refunded. Please allow 5 business days for your refund to be processed.

For exchanges, you will be notified by email when a replacement product will be sent. Please allow 3 days for you exchange to be dispatched. 

Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand is a standard $15 shipping rate. Parcels are posted via Australia Post International Express Or you can choose to get your parcel quicker using DHL Express $40.
 
For all other countries, it's based on where you’re based. You have both an Australia Post International Express option and a DHL Express Post option at checkout.
 
Many countries charge customs duties/taxes for international orders. Please review your countries customs policies as we are not responsible for the payment of those fees. All import duties and taxes are the responsibility of the customer.