At Missta (ABN 91 628 002 004) (we, us or our), we want to have the best possible relationships with our clients, people and suppliers (you).  To achieve this, we may need to collect personal information about you and the relevant circumstances surrounding your interaction with us.

What does "personal information" mean?
Personal information is any information about you that identifies you or by which your identity may be reasonably determined.

What personal information do we collect?
The type of personal information we collect from you will depend on how you interact with us. Generally, we collect the following types of information:

• your name,
• your address, email, telephone or other contact details,
• product you’ve purchased from us,
• any other information you provide to us from time to time.

How do we collect your personal information?
Generally, we collect your personal information when you:

• provide it to us directly through a form on our website, via email, telephone or in person,
• use our website,
• provide us with feedback,
• apply for a job with us,
• participate in promotions or events.

We will always collect your personal information directly from you where possible. We may collect personal information about you from other sources without your direct knowledge, including from other companies and publicly available sources.

Regardless of how your personal information is collected – whether it is directly from you, from your interactions with us or from third parties – we will deal with your personal information in accordance with this policy.

What about Cookies?
Missta can collect personal information automatically by ‘Cookies’. ‘Cookies’ are stored in your web browser. You can prevent this from happening by changing your browser settings. Missta may utilise third-party, website analytics tools. These tools will collect visitor information automatically when visiting Missta. We do this for marketing purposes to enhance customer experience and reach customer needs.

Why do we collect your personal information?
We collect your personal information, so we can:

• contact you,
• process & deliver orders,
• advertise products and services that are relevant to you,
• manage our business,
• improve and develop our products and services,
• ask you for feedback,
• conduct promotions or events,
• assess the performance of our website,
• comply with our legal obligations.

We only collect, store and use personal information for the purposes set out above.

Will we disclose your personal information?
Sometimes we’ll need to disclose your personal information to other people or entities (‘third parties’) for the purposes set out in this policy.

We will do our best to ensure that we do not disclose your personal information to a third party if you have not approved it.  Your consent to the disclosure of your personal information may be given expressly, or it may be implied from your interaction with us.

We will need to disclose your personal information where the law requires us to.

Will we disclose your personal information to people or entities overseas?
We may disclose your personal information to people or entities located outside Australia for the purposes set out in this privacy policy.

How do we keep your personal information secure?
We will take all reasonable precautions to safeguard personal information that is held by us from loss, misuse, unauthorised access, modification or disclosure.

To ensure that your personal information is secure, we employ several means, including:

• external and internal premises security,
• the requirement for all employees to enter into a confidentiality agreement,
• computer firewall protection,
• restricted access to personal files and information,
• computer maintenance to prevent unauthorised access,
• document handling and shredding procedures with respect to personal information,
• limiting access to your personal information.

Sensitive information
Certain information may be regarded as sensitive information.  The disclosure of which can only be made by us with your direct consent.  Examples of sensitive information are: criminal record, health, membership of professional trade association, religious beliefs or affiliations, financial circumstances.

We don’t usually collect sensitive information, but if we do we will always get your direct consent before disclosing your sensitive information to third parties.

Direct marketing
We may use your personal information, such as your address or contact details, to provide you with information about the products or services that we offer.

If at any time you do not wish to receive any information about these products or services, please feel free to contact us and we will not send you any further material.

Changes to this privacy policy
We are constantly monitoring regulations, policies and procedures to ensure that we are up to date with changes in the law and market practices.  As a result, we will change this privacy policy from time to time.

How do you access the personal information we store?
Should you wish to access your personal information, contact us by emailing us at hello@mista.com.au or by writing to us and posting it to PO Box 7458 Geelong West 3218

We will handle all requests as quickly as possible and provide that information to you.  Some requests may take longer depending on the nature of the complaint. We will respond to you within 30 days of receiving your complaint outlining: what we have or will do in response to your complaint or explaining why we believe there is no breach of our policy or the law.

Complaints about breaches of privacy
If you believe that we have wrongfully disclosed your personal information or have breached this privacy policy, then you may lodge a complaint with us by writing to:

Mobile Terms of Service

Missta

Last updated: Dec. 11, 2024

The Missta mobile message service (the "Service") is operated by Missta (“Missta”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Missta’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Missta through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Missta. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Missta or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Missta mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Missta or email melinda@missta.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

The Directors
Missta Pty Ltd 
hello@missta.com.au

PO Box 7458 Geelong West 3218

If you are not satisfied with the response you receive from us, you can contact the Federal Privacy Commissioner by phoning 1300 363 992 or writing to:

Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 2001